Summary:

We are seeking a proactive and detail-oriented Information Systems Operations Technician 1 to support the day-to-day operations of our IT systems. This entry-level role involves monitoring system performance, troubleshooting technical issues, and ensuring the stability and security of our IT infrastructure. The ideal candidate will have a strong foundation in IT systems, excellent problem-solving skills, and a desire to grow within the field of information systems operations.

Key Responsibilities:

• Monitor and maintain the performance of IT systems, including servers, networks, and applications.

• Troubleshoot hardware, software, and network issues, providing timely resolutions.

• Assist in the installation, configuration, and maintenance of IT equipment and software.

• Support system updates, patches, and upgrades to ensure security and efficiency.

• Document technical procedures, system configurations, and support activities.

• Participate in on-call support rotations for system incidents and outages.

• Collaborate with IT teams to improve operational processes and system performance.